Step 1 — We Read and Assess
Your enquiry is reviewed by a named team member who checks availability, identifies the right staff for the job, and drafts a response that addresses your specific situation — not a template reply.
Contact
How Would You Like to Reach Us?
Sparkoterra is reachable by phone, email, or in person at our Moi Avenue office in Kitale — whichever is most convenient for you.
We Respond Within One Business Day
All enquiries — whether by phone, email, or form — receive a reply from a named member of our team.
When you contact Sparkoterra, your message is not routed to an anonymous inbox or a call centre. A named member of our Kitale team reads every enquiry and responds with a specific, useful answer. If your enquiry is about an existing booking, please include your booking reference and the name of your assigned staff member. For new service requests, tell us the nature of the job, your address in Trans-Nzoia County, and your preferred date range — we will come back with availability and a written quote within one business day. Calls during business hours are answered directly; outside those hours, leave a voicemail and we will return your call on the next working morning.
Our Contact Details
Visit, call, or write to us at the details below.
Address
Moi AvenueKitale 30200
Kenya
Phone & Email
Hours
| Monday | 08:00–18:00 |
|---|---|
| Tuesday | 08:00–18:00 |
| Wednesday | 08:00–18:00 |
| Thursday | 08:00–18:00 |
| Friday | 08:00–17:00 |
| Saturday | 09:00–14:00 |
| Sunday | Closed |
Send Us a Message
Complete the form below and a member of the Sparkoterra team will reply within one business day.
What to Expect After You Reach Out
The three steps from first contact to confirmed appointment.
Step 2 — Written Quote Issued
For service requests, we issue a written quote with a clear breakdown of scope and cost. No work begins until you have reviewed and confirmed the quote in writing. There are no verbal-only agreements at Sparkoterra.
Step 3 — Appointment Confirmed
Once the quote is accepted, we confirm your appointment date and the name of your assigned staff member. You receive a reminder the day before, and we call if any change arises on our side.